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F.A.Q 
 
Is it safe to drink water that contains fluoride? 
Yes, when it is present in the appropriate amount. The addition of fluoride to drinking water in Israel improves dental health. The Ministry of Health and Mekorot are working to set up fluoride treatment plants in areas where there is insufficient natural fluoride present. Most of Israel’s population already receives the required amount. In the South of the country, it is unnecessary to add fluoride because it is found naturally in the water.
 
Who is responsible for enforcing the water regulations? 
The Ministry of Health is responsible for setting drinking water quality regulations and for enforcing the regulations.
 
Where can water-saving devices be bought? Where can one get ideas for economizing water usage? Is filling a pool a waste of water? 
The Water Authority deals with issues relating to water saving, economized usage and water saving devices. The Water-Saving Division can be contacted via email at: uris10@water.gov.il or by phone at: 03-6369682.
 
Can Mekorot limit the supply of water to a local authority even though the residents pay their bills? Is this legal? 
Mekorot attributes the utmost importance to providing a regular supply of water throughout the country and works to achieve this goal 24 hours a day, 365 days a year. Mekorot is responsible for supplying water only as far as the entrance to a local authority. The local authority is responsible for supplying water to residents. The local authority, which sells water to residents, is responsible for overall payment to Mekorot for water consumption. 
 
The Water Corporation Law (revision) 5764-2004 defines the right of a water supplier to halt the supply of water in the event of nonpayment of charges for that water.
 
The courts have reaffirmed Mekorot’s right to limit the supply of water in the event of nonpayment, as well as the obligation of municipalities to pay Mekorot for the water it supplies in order to prevent any harm to their residents. Mekorot is not interested in, and does not usually take steps to, limit water supplies, however, in extreme cases, when Mekorot has no other means of obtaining payment from a local authority for the water it consumes, and debts from the authority continue to increase, Mekorot must enact hourly limitations in its supply of water. These limitations are enacted only after Mekorot has repeatedly issued numerous warnings. Warnings are sent in advance and in writing to the head of the local authority in order to enable the authority to organize accordingly – pay the debt or at least notify the residents ahead of time of the expected reduction in the water supply to the community due to the debt accumulated by the authority and in order to enable them to prepare accordingly.
Mekorot is aware of the distress of those lodging complaints, but they should direct their complaints to the local authority in whose jurisdiction they live, which is legally obligated to supply water to them, and which charges them for it. Mekorot regrets the suffering and anguish caused to residents due to the actions of a local authority that does not pay its bills. It should be noted that Mekorot charges the local authority a much lower fee for water than what the local authority charges its residents.
 
 
Interested in finding out when droughts have been declared? 
The National Water Authority (the Water Commission) declares droughts. For further information, please send an email to: uris10@water.gov.il.
 
Responsibility for water pipes – in the event of a pipe burst, is the municipality responsible for repairing it? 
Mekorot is responsible for supplying water only as far as the entrance to a community. The local authority/municipality is responsible for supplying water to residents, including handling all infrastructure matters and pipes that reach residents’ homes. In the event of a burst pipe connected to the entrance of a resident’s home, the resident should contact the water department of the local authority or municipality of the area in which he resides.
 
What are the reasons for a drop in water pressure and does low water pressure impact health in any way? 
Increased water usage in your area resulting from irrigation, a crack in a main pipe or firefighting, for instance, can cause temporary low water pressure. The location of your home – atop a hill or far from a water plant – or pipes that are too small to channel the water can also cause regular low water pressure. Low pressure is not just a nuisance. You should notify the local authority of any regular drop in water pressure. If the water pressure in your home is lower than in your neighbor’s home, it is a sign that the problem is in your home. The only means to resolve the problem is to renovate the system by adding a pump or main lines. Low water pressure constitutes a threat to public health. Therefore it is important to maintain adequate pressure.  It should be noted that there may also be cases of too much water pressure. There are homes that require a pressure regulator in order to prevent damage to pipes that could result from overly high water pressure.
 
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