Mekorot deems customer service to be of the utmost importance and invests great efforts in constantly improving the various services that are provided to its customers.
Company employees work devotedly and faithfully in all types of weather conditions and provide personalized, professional and reliable service with the goal of supplying water that is of the highest quality, with maximum accessibility and reliability.
The Customer Service Division operates on several levels:
Customer satisfaction surveys: continuous surveys are conducted to identify Mekorot customer needs, analyze findings and provide customer-oriented service.
Customer service and public enquiries: enquiries are professionally handled from various entities across the range of the company’s operations.
Launched service: meetings, visits and tours are arranged for customers in order to nurture cooperation and ensure openness and transparency as well as to identify customer needs and meet expectations.
Customer information: information is made available to customers on a more accessible basis and Mekorot’s development and operation plans are shared with customers through various means.
Code of Service: a service-oriented and ethical-oriented culture is instilled in company employees, together with the importance of maintaining this culture.
The Customer Service Division invites you to contact us:
Mekorot Water Group
Customer Service Division
9 Lincoln Street, Tel Aviv
Telephone: 972-3-6230809
Fax: 972-3-6230880
Email: customer-service@mekorot.co.il